{"id":10279,"date":"2022-11-18T04:18:54","date_gmt":"2022-11-18T09:18:54","guid":{"rendered":"https:\/\/desertvalley.steerhealth.io\/?page_id=10279"},"modified":"2022-11-29T11:56:32","modified_gmt":"2022-11-29T16:56:32","slug":"patient-relations","status":"publish","type":"page","link":"https:\/\/hbhospital.org\/patients-visitors\/patient-relations\/","title":{"rendered":"Patient Relations"},"content":{"rendered":"

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Patient Relations<\/h1>\n

If you are concerned about something whether it is your care, your room, your meals, your testing schedule, your visitors or anything else – please let us know without delay; and we will try to remedy the situation immediately. Be assured that you can speak to your care givers in confidence. If you would rather not talk about your problem with your nurse, you may meet with the supervisor or manager on your unit for a confidential discussion of your concern.<\/p>\n

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Please be assured that the presentation of a complaint or concern will not compromise your treatment. Our goal is to provide healthcare that is supportive of patient and family wishes, recognizing that situations and decision-making can, at times, cause conflicts in the course of healthcare delivery.<\/p>\n

For further information, contact us at 714-456-0630<\/a><\/strong><\/p>\n

 <\/p>\n

[\/et_pb_text][et_pb_button button_url=”tel:714-456-0630%20″ button_text=”Call for Information” _builder_version=”4.17.6″ vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_margin=”-20px||||false|false” hover_enabled=”0″ z_index_tablet=”0″ button_text_shadow_horizontal_length_tablet=”0px” button_text_shadow_vertical_length_tablet=”0px” button_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” saved_tabs=”all” global_colors_info=”{}” custom_padding=”||||false|false” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#ededed” background_image=”https:\/\/hbhospital.org\/wp-content\/uploads\/2022\/10\/flat-lay-health-still-life-arrangement-with-copy-space-scaled.jpg” background_blend=”overlay” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”20px||20px||true|false” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.17.6″ _module_preset=”default” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”30px||30px||true|false” hover_enabled=”0″ z_index_tablet=”0″ box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”rgba(255,255,255,0.47)” custom_padding=”20px|20px|20px|20px|true|true” border_radii=”on|11px|11px|11px|11px” border_style_all=”double” border_width_top=”3px” border_color_top=”#4089a9″ border_width_bottom=”3px” border_color_bottom=”#4089a9″ global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” header_3_text_align=”center” header_3_text_color=”#0b7098″ header_3_font_size=”28px” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ text_orientation=”center” hover_enabled=”0″ z_index_tablet=”0″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Anytime your concerns are not resolved to your satisfaction, you may also contact our Patient Relations Department at ext. 5003.<\/p>\n

They will work with all hospital departments to investigate your complaint and assist you in handling your concern. If this is not to your satisfaction, you may file your complaint with the California<\/p>\n

Department of Health Services by calling\u00a0714-456-0630<\/a>\u00a0or you can also notify The Joint Commission by calling\u00a0800-994-6610<\/a><\/p>\n

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Featured Services<\/h2>\n

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<\/span> Home<\/span><\/a><\/span> 9<\/span> <\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div> Patient Relations If you are concerned about something whether it is your care, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":67,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/hbhospital.org\/wp-json\/wp\/v2\/pages\/10279"}],"collection":[{"href":"https:\/\/hbhospital.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hbhospital.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hbhospital.org\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hbhospital.org\/wp-json\/wp\/v2\/comments?post=10279"}],"version-history":[{"count":8,"href":"https:\/\/hbhospital.org\/wp-json\/wp\/v2\/pages\/10279\/revisions"}],"predecessor-version":[{"id":12414,"href":"https:\/\/hbhospital.org\/wp-json\/wp\/v2\/pages\/10279\/revisions\/12414"}],"up":[{"embeddable":true,"href":"https:\/\/hbhospital.org\/wp-json\/wp\/v2\/pages\/67"}],"wp:attachment":[{"href":"https:\/\/hbhospital.org\/wp-json\/wp\/v2\/media?parent=10279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}